top of page

NDIS Complex Care & High Intensity Support 
in Western Sydney & the Hills District

Trinity Care Nursing provides NDIS complex care &  high intensity support for participants with complex needs who require consistent, risk-managed care at home. Our team supports high intensity daily personal activities NDIS, including 24 hour disability care when required, with clear communication for families, Support Coordinators and hospital discharge planners.

​

Our complex care & high intensity supports

  • High intensity daily personal activities NDIS (complex daily living routines and risk-managed personal care)

  • 24 hour disability care (in-home support with planned routines and consistent staffing where required)

  • Support for participants with spinal cord injury support NDIS needs (risk-managed daily routines and care coordination)

  • Acquired brain injury support Western Sydney (structured routines, consistency of care, and coordination with treating teams)

  • Enteral feeding NDIS support (delivered in line with care instructions, training and risk controls)

  • Tracheostomy care NDIS support (delivered in line with care instructions, training and risk controls)

  • Complex bowel care NDIS support (delivered in line with care instructions, training and risk controls)

  • Coordination with Support Coordinators and discharge planners (with consent) to support safe transitions home

Who this is for

This service is suited to NDIS participants who need high intensity supports to live safely at home and maintain stability in the community, including:

  • participants who require 24 hour disability care or extended daily supports

  • participants with complex routines and higher risk personal care tasks

  • participants needing spinal cord injury support NDIS or acquired brain injury support Western Sydney

  • participants with supports involving enteral feeding NDIS, tracheostomy care NDIS, or complex bowel care NDIS

  • families and carers who want clear, consistent care and communication

  • Support Coordinators and hospital discharge planners seeking a responsive provider

How it works

  1. Enquiry or referral submitted

  2. Clinical intake call to confirm needs, location and funding

  3. Assessment and support planning (in-home or agreed setting)

  4. Staffing, schedule and safety routines confirmed

  5. Service commences with review check-ins as needs change

Funding for Compex Care & High Intensity Supports

High intensity supports can be funded when the support is disability-related and included in your plan. If you are unsure which budget category applies to high intensity daily personal activities NDIS or 24 hour disability care, we can review your plan details during intake and advise what information your Support Coordinator or Plan Manager may need.

What we may ask for

To confirm eligibility and start quickly, we may request your current NDIS plan, goals, preferred schedule, and any relevant information that supports safe delivery (for example, discharge summary, support plan, and risk information), with your consent.

Funding and budgets vary by plan. We confirm the most suitable pathway during intake and align services to plan goals and required documentation.

​

High intensity daily personal activities (NDIS)

We provide high intensity daily personal activities NDIS for participants whose routines require additional training, competency and risk management. Supports are delivered safely at home with clear instructions, documentation and escalation pathways.

24 hour disability care at home

We provide 24 hour disability care where required, with consistent staffing, structured routines and clear handovers to support stability and reduce avoidable escalation or hospital presentation.

Complex needs support & coordination

We support participants with complex needs, including spinal cord injury support NDIS and acquired brain injury support Western Sydney, and can coordinate with treating teams, discharge planners and Support Coordinators (with consent) to confirm scope, rostering and continuity of care.

Service areas for High Intensity Supports
 

We deliver High Intensity Supports for NDIS participants across our service regions. If you’re unsure whether we cover your suburb, call our intake team.

     FAQs about High Intensity Supports

Q1. What are High Intensity Supports under the NDIS? NDIS high intensity support refers to supports for participants with complex needs where daily care tasks require additional training, competency and risk management. It commonly includes high intensity daily personal activities NDIS delivered safely at home with structured routines and clear escalation pathways.

Q2. Do High Intensity Supports need to be in my plan? Usually, yes. If your current plan does not clearly include high intensity supports, we can still talk you through what information is commonly needed for evidence and what to discuss with your Support Coordinator or planner

Q3. What types of complex supports do you assist with? Depending on assessed needs, care instructions and consent, we may support enteral feeding NDIS, tracheostomy care NDIS, and complex bowel care NDIS, as well as structured routines for spinal cord injury support NDIS and acquired brain injury support Western Sydney participants.

Q4. What is “high intensity daily personal activities” under the NDIS? High intensity daily personal activities NDIS are daily living supports that involve increased complexity and risk, requiring trained workers and consistent routines. We confirm the exact tasks and frequency during intake so supports align with your plan and safety needs.

Q5. Do you provide Registered Nurse oversight? Yes. Where clinically appropriate, we provide nursing oversight to support safe delivery, risk management, and continuity of care, including coordination with relevant clinicians (with consent).

Q6. Do you provide 24 hour disability care? Yes. We provide 24 hour disability care where required, with planned routines, consistent staffing, and clear handovers to support safe care at home.

Q7. How quickly can services start? Start time depends on capacity, location, and the information required to safely commence. If you submit a referral, we confirm your region, urgency, and next steps as quickly as possible.

Q8. Can hospitals or discharge planners refer directly? Yes, with consent. We accept referrals from hospital teams and can support discharge planning by confirming service scope, timelines, and required intake information.

Q9. Which areas do you cover? We cover Western Sydney and the Hills District, Newcastle and the Hunter, and the Central Coast. Please see the Service areas for High Intensity Supports’ section above for suburb coverage.

How do I make a referral?

Use the referral form in the menu or click Make a Referral on this page. We respond to confirm eligibility, location, and next steps.

Ready to start?

Call now or send a referral and we’ll confirm capacity and next steps.

bottom of page